Create Winning Experiences with 8×8 Cloud Contact Center – fully integrated with Unified Communications

Design better customer experiences with an intelligent, collaborative solution
Boost engagement, collaboration and operational effectiveness for customer success
Explore patterns and trends, extract meaningful insights and act with confidence
Reduce IT dependency and ensure ongoing success with a reliable and secure platform

Contact Center Support & Services – Training courses, Support, Professional services
Integrations

Features:

Omnichannel Routing – Stay ahead of changing customer expectations.

• Digital Channels
• IVR  (Interactive Voice Response)
• ACD  (Automatic Call Distribution)
• Predictive Dialer
• Virtual Agent
• eAgent – screen pop-ups, displays incoming calls with customer record details on your computer screen
• Speech Analytics
• Customer Experience Analytics
• Quality Management
• Workforce Management
• Customer Surveys
• Call & Screen Recording
• CRM
• Payment Processing
• GUI – Graphical user interface

Contact Center Analytics – Drive insights to optimize customer experiences.

• Speech Analytics
• Customer Experience Analytics

Workforce Engagement Management – Simplify scheduling and forecasting for optimum results.

• Quality Management
• Workforce Management
• Customer Surveys
• Call & Screen recording

Customer Engagement – Design superior customer experiences with an open communications platform.

• CRM
• Payment processing
• Ensure all customer data is protected and easily accessible to contact center agents