Enhancing your Microsoft Teams investment now with 8×8 Voice for Teams.
Microsoft Teams is arguably the most ambitious software effort in enterprise communications. Very few describe Teams as a PBX. While it has grown in popularity, it’s native Unified Communications (UCaaS) adoption lags behind the industry. With integrating the new offer from industry leader 8×8 Voice (NYSE:EGHT), functionality now changes. Our new solution enables and cleverly delivers voice calling services in Microsoft Teams in a richer more compelling way. This is achieved using a cloud-to-cloud Direct Routing setup with Microsoft Phone System by delivering enterprise-grade global voice telephony to customers who want to retain Microsoft Teams as their sole collaboration interface.
WHAT ARE THE BENEFITS ?
- Single app experience: This service combines Microsoft Teams, 8×8 clients for any mobile device, IP phones, and computers. This what unified communications is all about.
- Effortless Implementation – No fuss, No downloads and No end-user training. A simple admin interface allows bulk integration of Microsoft Teams users to 8×8.
- Simple to install, manage, administrate, and use. Pure cloud, no equipment necessary, no software, bots, apps or browser extensions required. It’s secure (HIPAA FISA/NIST) and redundant.
- 8×8 integration ecosystem: 8×8 offers dozens of integrations (CRM, ERP. O365). All Teams integrations are also supported, so it’s the best of two worlds.
- Global reach: Using multiple geo-redundant data centers, 8×8 supports local numbers in over 120 countries. Geo tracking and call routing optimization is standard. All calls are connected to two data centers simultaneously.
- Advanced reporting and analytics: Native Teams tend to rely on a graphical presentation while 8×8 offers visibility into every call. Identify key trends across employees, teams and the company, understand call patterns and customer behavior with speech analytics. Make instant, impactful changes using real-time data to drive decisions and evaluate and playback all business calls using one comprehensive analytics suite.
- Native contact center option: A major gap for Microsoft is filled by 8×8. Contact center includes screen-pops, IVR, and advanced workforce engagement solutions.
- Native Call Recording: Any call that uses the 8×8 network can be recorded.
See how 8×8 simplifies and improves your company wide communications which in turn will improve your bottom line.
A demo can be arranged.